Cluster A · Refunds
How the Joint Genesis 180-Day Refund Process Works
Quick answer
Refunds run through ClickBank order support, keyed to your receipt email, inside 180 days of purchase. The vendor says empty bottles are acceptable and there are no restocking fees. Official-route purchases only — marketplace buys are excluded.
Before You Contact Support
- Find the receipt email (ClickBank) — order number inside.
- Check the calendar. Day 180 is firm; start with weeks in hand.
- Keep the bottles — even empty — until money lands.
- Note your reason briefly; “not the right fit for me” is a complete sentence under a satisfaction guarantee.
The Steps, in Order
- Open the support link or number on your receipt.
- Identify the order (number, name, email) and request the Joint Genesis 180-day guarantee refund.
- Follow any return instructions given at that moment; the vendor’s public posture is empty-bottle-friendly (guarantee explainer).
- Confirm the refund method and expected processing time for your payment type.
- Watch the original payment method; escalate via the same support channel if timelines slip.
Realistic Timelines
Support responses in this category typically land within a few business days; refunds to cards can take additional banking time after approval. Those are norms, not promises — your support conversation states the current ones. The 180-day window is the only hard date, and it’s yours to protect.
Edge Cases Worth Knowing
- Lost receipt: ClickBank support can usually locate orders by name/email — act early.
- Marketplace purchase: the vendor guarantee doesn’t apply; use the marketplace’s return system instead.
- Partial bundles: not publicly itemized; support answers order-level questions like this directly.
Check Current Price Vendor-reported · 180-day guarantee · Disclosure
FAQs
Do I need to prove it “didn’t work”?
No — the vendor’s posture is satisfaction-based (“no hoops, no hard feelings”). You identify the order; you don’t defend a thesis.
Can I refund one bottle of a bundle?
Partial-refund mechanics aren’t published; ask support with your order number. Don’t assume either way.
References
- Manufacturer FAQ — 180-day terms, empty-bottle policy; vendor-reported.
- ClickBank order support documentation — lookup and refund mechanics.
- Joint Genesis Reviews. Guarantee explainer.