Corrections, questions, feedback
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What we can and can’t do
We can fix factual errors, update vendor terms, answer questions about our research, and hear feedback. We cannot process orders, refunds or shipping issues — those belong to ClickBank order support via your receipt email — and we cannot give medical advice.
Editorial & Corrections
Email our editorial desk at editorial@jointgenesise.com. For corrections, include the page URL and the exact statement you believe is wrong; good-faith corrections are handled under our corrections policy and the page date is updated when we fix something.
Order, Refund & Shipping Support
Use the ClickBank support link or phone number on your receipt email — it’s the fastest route and the one the vendor’s 180-day guarantee runs through. Our refund walkthrough shows what to have ready. If you’ve lost your receipt, ClickBank support can typically locate orders by name and email.
Medical Questions
We don’t provide medical advice. For interaction, pregnancy, diagnosis or red-flag questions, contact your physician or pharmacist — and see our safety page and when-to-see-a-doctor guide for what to raise.
Response Expectations
Editorial messages are answered on a regular cadence; corrections that affect buyer safety (pricing errors, broken purchase links, outdated guarantee terms) jump the queue. We publish no fake “24/7 support” claims — we’re a small editorial operation, and we’d rather be honest about cadence than impressive about it.